CANCELLATION POLICY

  We do not accept cancellations on the day of the event. A $75.00 fee will be charge for same-day cancellations, regardless of the reason.    
Customers must notify us by phone( speak with a live representative) at least 24 hours before the event.
Deposits are non-refundable but may be applied to a future event within one year from the original event date. Failure to cancel within the require time frame will result in a $75.00 cancellation fee, and the deposit will not be refunded. A deposit can be applied to one reescheduled event, but if canceled again, it will be forfeited. 

For Ponies, Petting Zoo, Trackless Train and Entertainers (including face painters, mascots, balloon twisters and attendants), there are no refunds once the service has been provided.

A 30% cancelation fee (based on the total order amount) applies if our driver arrives at the event location and the customer cancels or if any external factors beyound our control prevent us from completing the equipment service setup.